Hope It Sticks – Terms and Conditions
Business Name: Hope It Sticks
Jurisdiction: United Kingdom
1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of services provided by Hope It Sticks (“we,” “us,” “our”). By accessing or using our platform, you agree to be bound by these Terms.
2. Services Provided
Hope It Sticks offers a Software-as-a-Service (SaaS) platform with an initial consultative onboarding process. Our services include marketing automation tools, CRM features, and integrations to support your business growth.
We are a system provider, not a done-for-you marketing or sales agency. We do not guarantee any business outcomes as results may vary depending on multiple factors, including industry, market conditions, and user input.
3. Founding Business Rate
Clients who join/joined on a Founding Business Subscription receive a discounted lifetime rate (Ignite plan £100 p/m, Elevate £300 p/m and Dominate £500 p/m) as long as:
- Subscription payments are made on time
- The subscription is not downgraded or cancelled
*Please note: Additional usage charges may apply depending on the volume of texts, emails, voicemails, and calls sent. These costs are based on current provider rates and may vary over time.
Clients may upgrade their subscription within the founding rate model but cannot downgrade. Any missed payments or cancellations will result in forfeiture of the founding rate, and standard pricing will apply thereafter.
4. User Accounts and Access
Access to the platform requires account registration, which may be completed by the user or as part of our onboarding process. Different subscription levels provide access to varying features.
You are responsible for keeping your login credentials confidential and for all activity under your account.
5. Payment Terms
- A one-time onboarding/consultation fee is required upfront.
- Subscription payments are due monthly.
- There are no free trials or refunds under any circumstances.
- Late or missed payments will result in automatic freezing of your account and services.
*Please note: Additional usage charges may apply depending on the volume of texts, emails, voicemails, and calls sent. These costs are based on current provider rates and may vary over time.
We reserve the right to refer unpaid accounts to a third-party collections agency.
6. Service Access and Uptime
We do not guarantee uninterrupted service. We are not liable for downtime, maintenance, third-party outages, or service delays.
By using our platform, you acknowledge that:
- The software is subject to change without notice
- New features may be added or removed
- Performance may vary depending on your device or internet provider
We are not responsible for support response times or uptime guarantees, nor do we offer SLAs.
7. Client Responsibility and Compliance
We are not responsible for regulatory or industry-specific compliance, including but not limited to content approval by third-party compliance officers or institutions.
If your business requires sign-off or compliance with third-party standards, it is your sole responsibility to ensure that all communications and materials comply before use.
8. Customisation and Integrations
We offer assistance with setup and integrations where possible. While we support many third-party tools, we recommend that clients operate as much as possible through our platform for simplicity and control.
Any work completed during onboarding (including workflow design, automations, and integrations) remains the intellectual property of Hope It Sticks.
9. Data and Account Retention
If your subscription is cancelled or payment is missed:
- Access to your account will be immediately frozen
- Your data will not be deleted unless requested in writing
- We retain the right to store your account data for potential reactivation
Clients are responsible for exporting and backing up any data they wish to keep.
10. Use of the Platform
You agree not to use the platform for any illegal, abusive, or harmful activities, including but not limited to:
- Sending spam, malware, or deceptive content
- Misusing customer data
- Violating intellectual property rights
- Attempting to access other users’ data or systems
We reserve the right to suspend or terminate accounts that violate this policy.
11. Data Protection and GDPR
Our software enables clients to collect and process data with the consent of their users. While we provide the tools, we are not the data controller or processor for any data you collect.
Clients are solely responsible for:
- Ensuring lawful data collection
- Providing necessary privacy notices and consents
- Responding to data subject access requests
12. Software Changes and Feature Updates
We reserve the right to modify, update, or remove features at any time without notice. We are not responsible for any loss or impact resulting from changes to the software.
13. Indemnity
You agree to indemnify, defend, and hold harmless Hope It Sticks and its affiliates from any claims, damages, liabilities, or costs (including legal fees) arising from:
- Your breach of these Terms
- Your use or misuse of the platform
- Legal or regulatory issues caused by your marketing or communication practices
14. Ownership and Intellectual Property
All software, branding, workflows, and documentation remain the property of Hope It Sticks. Clients receive a non-transferable, non-exclusive license to use the software during their subscription period.
15. Term and Termination
Your initial contract term is 12 months. After this, your subscription becomes a rolling monthly commitment.
You may cancel after the 12-month term with written notice. Cancellation will result in immediate loss of access.
We may suspend or terminate your access at any time if:
- You breach these Terms
- You miss a payment
- You use the platform in an unlawful or abusive manner
16. Taxes
You are responsible for determining and paying any local or national taxes applicable to your business. Hope It Sticks is not responsible for managing or remitting taxes on your behalf.
17. Limitation of Liability
To the fullest extent permitted by law, we disclaim all liability for:
- Downtime, data loss, or service interruptions
- Indirect or consequential damages
- Loss of business, revenue, or data
Use of our platform is at your own risk. We recommend exporting and saving your work regularly.
18. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms will be resolved exclusively in the courts of England.
19. Changes to These Terms
We may update these Terms at any time. Clients will be notified of material changes via email or their dashboard. Continued use of the platform indicates acceptance of the updated Terms.
20. Contact
For any questions about these Terms:
Email: [email protected]
